Talendrone.com is looking for 2 * Problem Manager for one of our leading bettting and gaming client based in London, UK..
+++ Please DO NOT Apply if you are not eligible for employment in UK.
Here is Job Description:
- Location : Rayners Lane, London, UK
- Start date : ASAP
- Job Type: Contractual
- Contract Duration: 3 - 6 Months
- Salary: GBP 250/Day
- Excellent interpersonal, communication and presentation skills
- Demonstrable customer management / service skills
- Experience of working within a busy first level service desk environment in a problem manager role
- Very good understanding and awareness of the ITIL Problem management process and procedures
- Strong individual with the ability to communicate and negotiate at all levels.
- Good organisational skills plus the ability to motivate people across the organisation to provides solutions
- Sound technical knowledge across the core supported applications base including MS Office
- Decision maker with an operational outlook
- Experience of working in a betting and gaming organisation
- Ability to perform the management of both reactive root-cause analysis and proactive trend analysis within IT
- Management of the Major Incident Management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.