Skills required
Job description

No Of Position:2

Job Role:Problem Manager

Functional Area:IT Software - System Programming

Industry:Information Technology/ IT-Software / Software Services /IT-Hardware & Networking is looking for 2 * Problem Manager for one of our leading bettting and gaming client based in London, UK..

+++ Please DO NOT Apply if you are not eligible for employment in UK.

Here is Job Description:

  • Location : Rayners Lane, London, UK 
  • Start date : ASAP
  • Job Type: Contractual
  • Contract Duration: 3 - 6 Months
  • Salary: GBP 250/Day

Job Description:

  • Excellent interpersonal, communication and presentation skills
  • Demonstrable customer management / service skills
  • Experience of working within a busy first level service desk environment in a problem manager role
  • Very good understanding and awareness of the ITIL Problem management process and procedures
  • Strong individual with the ability to communicate and negotiate at all levels. 
  • Good organisational skills plus the ability to motivate people across the organisation to provides solutions
  • Sound technical knowledge across the core supported applications base including MS Office
  • Decision maker with an operational outlook
  • Experience of working in a betting and gaming organisation
  • Ability to perform the management of both reactive root-cause analysis and proactive trend analysis within IT
  • Management of the Major Incident Management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.