Skills required
Job description

No Of Position:4

Seniority Level:Experienced (Non Manager)

Job Role:CA Automation Suite SME

Functional Area:IT Software - Network Administration / Security

Industry:Information Technology/ IT-Software / Software Services /IT-Hardware & Networking

Talendrone is currently seeking CA Automation Suite SME for a long term contract for our large banking client.  

Mandatory requirements (Please do not apply if you don't meet these requirements)

  • Candidate must be eligible for employment in UK
  • Must have 8-10 years of experience with automation tools  
  • Candidate must have 4-6 years of experience in supporting CA Automation Suite for Clouds 1.6 
  • Must have worked in banking domain

Here is Job Details:

  • Job Title: CA Automation Suite SME
  • Job Location: Swindon 
  • Job Type: Contract
  • Contract Duration: 6 months to 12 months based on performance
  • Job start: ASAP
  • Daily Rates: Excellent Rates, Based on experience

Outline of Role: 
The SME will provide second line technical support for CA Automation Suite for Clouds 1.6. He / She would be responsible to provide support on customisation, documentation and product maintenance activities. He / She would also be primarily responsible to liaise with CA to log tickets and troubleshoot any environment / configuration issues.  The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.   

Responsibilities: 

  • Act as a single point of contact for all level2 / level3 incidents and problem tickets regarding IT issues and queries for CA ASC 1.6 
  • Identify and liaise with the concerned teams to resolve issues 
  • Support product customisation activities and also liaise with the product vendor for all environment related issues 
  • Respond to incidents in accordance with priorities and agreed service levels 
  • Update tickets in the service management tool   

Technical skills:

  • Experience of working in CA Automation Suite for Clouds 1.6 specifically with the ones listed below is essential. 
    • CA Automation Suite for Clouds 
    • CA Embedded Entitlements Manager(EEM)
    • CA Service Catalog 
    • CA Process Automation
    • CA Server Automation 
  • Active Directory knowledge. Creating user accounts for CA ASC, reset passwords, create groups etc...  is essential
  • Knowledge of Scripting is essential
  • Arrange for external technical support where problems cannot be resolved in-house     

Requirements:

  • About 4-6 years of prior work experience in CA Automation suite with Strong knowledge of VMware and CA Automation Suite for Clouds 
  • Good technical and communication skills 
  • About 8 - 10 years of prior work experience in working with automation tools 
  • Incident Management experience – Managing incidents including business expectations and communication 
  • Advanced User & Security Group Active Directory administration 
  • 6.    Leadership and Communication