Skills required
Job description

No Of Position:10

Seniority Level:Graduate

Job Role:Customer Response Executive

Functional Area:IT- Hardware / Telecom / Technical Staff / Support

Industry:Information Technology/ IT-Software / Software Services /IT-Hardware & Networking brings great opportunity for you to boost your career many times by working for World's top IT consulting company with great culture while earning decent package. 

Here is Job Summary:

  • Job Location: Budapest, Hungary
  • Job Type: Permanent
  • Job start: ASAP
  • Salary Rates: 370,000 - 420,000 HUF/Month

+++ Please DO NOT Apply if you are not eligible for employment in Europe.

+++ Candidate should be multi-lingual in either German / Swedish / Danish / Dutch besides English

Responsibilities of Customer Response Executive

  • Receive inbound calls from current and potential customers.
  • Place outbound follow-up calls to current leads 
  • Answer questions about the product details, the company, and issues with account for the customers.
  • Assist customers with any issues experienced with the drugs and document any adverse events reported.
  • Meet Quality Assurance Requirements and other key performance metrics
  • Works at our Call Center answering customer inquiries. 
  • Assists the Call Center Manager in training other call center agents.
  • Forwarding cases to Quality check.

Specific Knowledge, Skills and Abilities:

  • Should be multi-lingual in either German / Swedish / Danish / Dutch besides English
  • Native or close to native language skills required
  • Excellent interpersonal, written, and oral communication skills
  • Should be a confident person and be willing to take calls
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Must possess and be able to demonstrate strong influencing and closing skills.