Skills required
Job description

No Of Position:5

Seniority Level:Experienced (Non Manager)

Job Role:Service Desk Engineer

Functional Area:ITES / BPO / KPO / Customer Service / Operations

Industry:Information Technology/ IT-Software / Software Services /IT-Hardware & Networking

Talendrone.com brings great opportunity for Service Desk Engineer in Uxbridge area to boost your career many times by working for World's top IT consulting company with great culture while earning decent package. 

Mandatory requirements (Please do not apply if you don't meet these requirements)

  • Candidate must be eligible for employment in UK and must be eligible to move within the EU Member States 
  • Candidate should have 3 - 4 years experience working as a level 1 support engineer for IT Infrastructure Service Desk 
  • Candidate should have working experience and understanding of basic Windows and Mac system administration covering basic OS and applications troubleshooting and support
  • Preferably certified in ITIL V3/2011 foundation 

Here is Job Summary:

  • Job Title: Service Desk Engineer
  • Job Location: Uxbridge, UK 
  • Job Type: Contract
  • Contract Duration: 6 months to 12 months based on performance
  • Job start: ASAP
  • Daily Rates: £60 -  £80 / Day

Job Description: 

  • Minimum 3-4 years experience working as a level 1 support engineer for IT Infrastructure Service Desk 
  • Working experience and understanding of basic Windows and Mac system administration covering basic OS and applications troubleshooting and support  
  • Experience handling & troubleshooting issues related to mobile devices in Windows and Apple platform  
  • Excellent verbal and written communication skills in English Proven track record of best in class customer management & handling skills over remote based call/email & chat support 
  • Good understanding of call/email/chat quality metrics such as ASA, FCR, AHT, Abandoned Rate, First Line Resolution, Hold procedures, Warm/Cold transfer 
  • Willingness to work in a dynamic 24X7 environment across multiple shifts 
  • Preferably certified in ITIL V3/2011 foundation 
  • Experience working with any one of the industry standard ITSM tools such as BMC Remedy, Service Now, CA Service Desk, HPSM, Peregrine Service Center 
  • Good understanding of knowledge management in ITSM Willingness and flexibility to learn and adapt to new technologies and processes 
  • Nice to Have Experience working for a Retail store based service desk for US/UK/Europe based clients.

About our client:

  • Our client is recognised in big 4 largest IT companies of the world
  • Our client has market cap currently is $110 Billion
  • Our client has more than 378,500 employees worldwide
  • Our client operates out of 46 countries