Skills required
Job description

No Of Position:2

Seniority Level:Experienced (Non Manager)

Job Role:Technical Delivery Lead

Functional Area:IT Software - System Programming

Industry:Information Technology/ IT-Software / Software Services /IT-Hardware & Networking

Job Description:

  • Job Role: Technical Delivery Lead
  • Job Timing: UK Timing
  • Experience:7-10 year
  • Salary Range :As per market Standard
  • Job Location: Noida Sector-132

Skills & Experience

Responsibilities:

  • Assisting in the implementation of technical projects.
  • Troubleshooting and rectifying faults where possible duringproject implementations.
  • Ensuring that all projects are delivered on-time.
  • To send or escalate faults to the Development team or Technical delivery manger where required.
  • Configuring and installing web applications.
  • Providing product training to end users.
  • Remain up to date and aware of the technical support issues, IT policies and best practice methods .
  • To contribute effectively and enthusiastically to company, team and individual objectives .
  • To assist the development team with product and version release testing and documentation.

Mandatory

  • Experienced in technical customer support, with a technical help desk background supporting customers in UK/USA.
  • Solid technical background, with understanding or hands-on experience in software and web technologies.
  • Excellent organizational skills including attention to detail and multi-tasking skills
  • Excellent written English.
  • Excellent spoken English.
  • Some knowledge of SQL & Microsoft SQL Server.
  • Willingness to sometimes work unsociable hours.
  • Problem-solving aptitude.

Desirable

  • Experienced in technical customer support, with a technical help desk background supporting customers in UK/USA.
  • Knowledge of IIS management is highly desirable.
  • Ability to learn about new communication technologies as required and share them with the team.
  • Any understanding of fixed line telecoms/ PBX a major plus.