No Of Position:4
Seniority Level:Senior Executive
Job Role:Application Support
Functional Area: IT Software - Other
Industry:Information Technology/ IT-Software / Software Services /IT-Hardware & Networking
God knowledge of three-tiered application design (Web/Application/Database)
Technical knowledge of Web/Application Servers, Knowledge of IIS configurations.
Previous experience troubleshooting application-related problems (Java & .Net Applications)
Good knowledge in SQL scripts (Joins, SP, Performance optimization)
Knowledge in production support (working/tracking on incident/tickets based on priority)
Experience in monitoring system outage/blockages etc.
Has some development background on .net, at least can read and troubleshoot C# code, check and understand error logs.
Good in troubleshooting configuration and network issues with excellent knowledge on following protocols DNS, HTTP(s), SMTP, FTP, SSL, TCP
Should have excellent verbal and written communication skills.
Should worked on Off-shore/On-site model
Ability to multi-task and manage multiple assignments in a fast-paced environment
Willing to work in 24 x 7 support.
Excellent analytical skills to troubleshoot production bugs